Frequently Asked Questions
Your guide to premium home and industrial supplies.
What is the standard shipping timeframe for my order?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
Do you offer bulk discounts for contractors or large home projects?
Yes, H.C. Oswald Supply Co. offers tiered pricing for high-volume orders. Please contact our sales team directly with your project specifications for a custom quote.
What is your return policy for home hardware and supplies?
We accept returns on unused and unopened items within 30 days of delivery. Please note that certain specialty or custom-cut items may be subject to a restocking fee.
How can I track the status of my shipment?
Once your order has shipped, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor its progress.
Are your products covered by a manufacturer's warranty?
Most of our inventory is backed by a standard one-year manufacturer warranty against defects. Specific warranty details can be found on individual product pages.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal and Apple Pay for a secure checkout experience.